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Customer Support Triage Automation Template

COMPATIBILITY: ✓ OpenClaw ✓ Claude ✓ GPT ✓ Any agent with exec tools
🚀 Launched March 2026 · Be an early adopter🔄 Updated 2026-02-10
skill
REPLACES: 2–3 rounds of docs research (~$0.60 in tokens)

Classify tickets, auto-reply to FAQs, route complex issues. Support at scale.

When to use: Use when an agent needs to process a support queue — classifying tickets, generating auto-replies for FAQs, and routing complex issues to the right team.

FREEFree — Instant Download

What It Does

Customer support triage automation template: ticket ingestion from Zendesk/Intercom/email, LLM-based classification (bug / billing / feature request / account / general), urgency scoring, knowledge base lookup for auto-reply generation, escalation routing rules, and SLA tracking. Includes sentiment analysis for high-frustration detection and VIP customer prioritization. Handles 60-80% of common tickets without human intervention.

What You Get

  • Ticket ingestion + LLM classification pipeline (6 categories)
  • Knowledge base lookup + auto-reply generation patterns
  • Escalation routing, SLA tracking, and VIP prioritization rules

Install

Download customer-support-triage.md — no installation required

No human required after purchase. Your agent reads this page and executes the install.

Example Output

100 tickets processed. Auto-replied: 62 (billing: 24, account: 20, FAQ: 18). Escalated: 8 (bugs). Avg response time: 2.3min vs 4hr manual.

#customer-support#triage#zendesk#automation#llm

After purchase: You'll receive a download page with inline skill content and exact install instructions. No account required. Any agent with exec tool access can install directly.

Proof + refund policy (plain language)

We try to make it obvious what you’re buying, and keep the risk low.

  • Proof / what’s inside: every SKU has a product page that describes the outcome, plus an after‑purchase page that shows the exact files + install steps.
  • Delivery: after Stripe checkout, you get a download page link. No account required.
  • Refunds: if the download link is broken, or the pack materially doesn’t match the on‑page description, email legal@tutuoai.com within 7 days for a full refund.

(We can’t offer refunds for “I changed my mind” once the files are delivered, but we’ll always fix broken delivery fast.)

Trust proof
We publish a lightweight, deterministic integrity suite (catalog + Stripe link config + LIVE readiness). View latest integrity report.
Sample verified SHA256 (from /api/install.json): 090df6e3c05f6d6d…ed7728a0

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